How to web check-in?

Smart check-in is a contactless process designed to make your boarding experience hassle-free and convenient. You can check in through the web or mobile app and receive your boarding pass instantly on your (WhatsApp) mobile number/email without queueing at the airport. 

Note: Smart check-in can be done up to 60 minutes before your domestic flight departure and 75 minutes before international flight departure. You can also utilise features like baggage drop and priority services.

You can change your booking by logging into the IndiGo website or the mobile app. Go to the ‘Manage Booking’ section and enter your PNR and last name. You can choose the ‘Change Flight’ option and select the preferred flight, date and time. You may need to pay if there is a fare difference.

To change your flight, visit the IndiGo website or mobile app. Go to the ‘Trips’ option and click on the ‘Change Flight’. You can enter your PNR/Booking reference number, email ID/last name and you can retrieve the itinerary.

IndiGo allows you to change your origin or destination if you are willing to cancel your current ticket and make a new reservation. However, this is subject to flight availability and additional applicable fees.

No, altering the name once the booking is confirmed and transferring the flight to another person is not possible. If you have made a mistake in your name while booking your flight, you can contact IndiGo customer care and request a spelling correction. Note: The correction is only possible for a minor typo and not the entire name or sentence.

There are several options to manage your IndiGo flight booking. You can visit the website or mobile app and explore the ‘My Trips’ option. You can edit the booking by entering your PNR/Booking reference number, email ID/last name or customise your journey.

If your flight is cancelled or your booking is changed, you can opt for ‘Plan B’. Alternatively, you can request a refund if you no longer wish to travel or rebook the next available flight. You can also manage your booking via customer support.

Passengers can complete their check-in process ahead of the standard check-in window with the Schedule Check-in feature. Once completed, passengers will receive their boarding pass via email. This feature is available more than 48 hours in advance before your boarding.