Refund
Looking for a refund for your booking? Let us help you with it. Please enter your PNR/Booking reference number, your Email ID/Last name and proceed.
IndiGo BluChips Balance
Retrieve Itinerary using PNR
Steps to request for a refund
Step 01
Enter PNR details
Enter your PNR/Booking reference number and Email ID/Last name.
Step 02
Select ‘Cancel Booking’
Choose Cancel Booking option and proceed.
Step 03
Choose your preferred refund method
Select from the options and click on ‘Cancel Booking’.
Step 04
Review your details
Check the details click on ‘Proceed’
Know more about refund eligibility and tracking status
Seek a refund when IndiGo cancels or reschedules a flight
If IndiGo cancels or reschedules a flight, select Plan B and get your refund processed.
Seek a refund when you cancel a booking
If you decide to cancel your booking, request a refund in a few easy steps.
Track your refund status
You can now track the status of your refund online in just a few clicks.
Plan Your travel
Flight Booking
Web check-in
App check-in
Auto check-in
Kiosk check-in
Boarding Pass
Edit Booking
Baggage Tags
Update Contact Details
Submit International Passenger Details
Plan B
Information on Credit Shell
Add-ons & Services
Change flight
Cancellation
Refund
Refund Status
View GST Invoice
Flight Tracker
Booking Information
Need help?
Can a refund be obtained on an Itinerary cancellation?
Yes,a refund on an itinerary cancellation can be obtained. You can cancel the ticket online and get refunded after the applicable cancellation charges are incurred. Changes or cancellations to booking must be made at least
- 2 hrs prior for domestic flights
- 4 hrs prior for international flights.
There will be an imposition of No Show charges if the ticket is not cancelled/ rescheduled within the stipulated time which means the ticket amount will be forfeited and only applicable taxes will be refunded.
How can a refund for a cancelled ticket be obtained?
Refund for cancelled tickets will be processed after the deduction of appropriate cancellation fees, which may take up to 7 working days.
How can a refund for a reservation paid in cash be obtained?
A refund in cash can be processed at the domestic airport counters; but if the payment for the reservation is made at our International airport counter; than passengers will have to write to us at customer.relations@goindigo.in for assistance.
How can I obtain a refund for a ticket booked through a travel agency?
The refund for the amount will be made to the travel agency's account on cancellation of the booking. Passengers will have to contact the concerned agency directly to claim their refund.
Can a refund be obtained in case I am unable to travel?
Unutilised tickets and No Shows will only have their applicable airport taxes refunded
What is the amount refunded for a flight I missed?
In case of a missed flights/ no show, all statutory taxes and User Development Fee (UDF)/Airport Development Fee (ADF)/ Passenger Service Fee (PSF)/Airport Security Fee (ASF) will be refunded wherever applicable.
