Payment Alerts

There may be two types of situations where the amount may be deducted from your account but the ticket has not been generated:

Situation 1: The amount has been deducted from my card/ account; however I have not received the ticket?

Situation2: The transaction has been captured by IndiGo via Net Banking, Maestro, ATM/Debit card, EzeClick, Citi Bank Reward Points, however, the ticket has not been generated.

The situations above can have one of the two following outcomes:

The amount received by us will automatically be refunded within 5 business days
In case it is not refunded then you may share the following Information with our contact center team or contact our customer experience team, please click here.
- Transaction ID sent by IndiGo via email at the time of initiating the payment along with amount, date and time of transaction OR
- PGI Reference number along with amount, date and time of transaction OR
- Scanned copy of bank statement

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