Categories

Baggage Allowance

Ticket Modification

Check-in Options

Refunds

Flight Delays & Cancellations

Pre-paid Baggage

Infants Travel

Travel Certificate

Add-on Services

On-board Facilities

Airport Check-in Requirements

Terminal Information

Non-standard & Special Baggage

Lost & Mishandled Baggage

Aircraft and Routes

Contact Us

Fare Rules

Expectant Mother

Medical Assistance

Passengers with Special Needs

Unaccompanied Minor Travel

Payment Alerts

Reservations

Payment Support

Travel Documents

6E Fares

Codeshare Flight

Dubai Airport Change

6E Rewards

Credit Shell

IATA Travel Pass

Fees and Charges

Hotels

IndiGoStretch

Payment Alerts

The amount has been deducted from my account however, I have not received the ticket?

There may be two types of situations where the amount may be deducted from your account but the ticket has not been generated:

Situation 1: The amount has been deducted from my card/ account; however I have not received the ticket? 

Situation2: The transaction has been captured by IndiGo via Net Banking, Maestro, ATM/Debit card, EzeClick, Citi Bank Reward Points, however, the ticket has not been generated. 

The situations above can have one of the two following outcomes: 

  • The amount received by us will automatically be refunded within 5 business days
  • In case it is not refunded then you may share the following Information with our contact center team or contact our customer experience team, please click here.
    • Transaction ID sent by IndiGo via email at the time of initiating the payment along with amount, date and time of transaction OR
    • PGI Reference number along with amount, date and time of transaction OR
    • Scanned copy of bank statement